How does Your Agency benefit from our Computer Support?

Your Department purchases blocks of "Service Hours" in advance and can use them as needed. These pre-paid blocks GUARANTEE that your department will get Quality and Timely response to your IT needs. This also saves you the headache of getting monthly bills for IT services approved by the governing departments.

By being proactive, your department can ensure minimum downtime that may be caused due to failure of mission-critical hardware. Most of the servers and PCs provide a fair amount of warning before crashing. Periodical check-ups ensure that future disasters can be avoided and contingent plans can be made to ensure smooth operation of your department at all times; after all, your department operates 24/7!

Once you signup with one of our Support plans, your IT worries become OUR IT worries. You can rest assure you will get Timely and Professional "AAA-Support" (Advices/Alerts/Assistance) from Zaphyr's Engineers. You will be advised of any critical upgrades, alerted of any Virus outbreak and assisted in case of any unforseen network or computer failure.

When you engage Zaphyr Technologies as you Virtual IT Department, you are GUARANTEED that "A Team" of Certified Engineers and Technicians is available to service your department. Hiring a company ensures uninterrupted service as compared to hiring an individual, who might go on vacation or might not be available when disaster strikes.

If you have an internal IT Department, even better. You are already half way there! But who mentors them when it comes to Technology Questions? Obviously they can expect to know everything under the sun; where do they turn when THEY need Professional IT advice? Our IT Directors can act as a Check & Balance to their skill-set and advice them on the Best-Practices path. A Second opinion is always insightful.

When you sign up a Managed IT Services contract with Zaphyr Technologies, a Virtual IT Director will be assigned to your department who will ensure that your account gets the personal attention it deserves. The IT Director will schedule any periodical netowrk audits and keep you informed of any new threats or malicious viruses. The IT Director will also document your Network Architecture so there is no guessing what's wrong anytime there is a problem that needs resolution. 40% of all Troubleshooting delays are caused due to lack of network documentation or incomplete documentation to begin with.

Officers don't have to moonlight as IT staff any more and can spend more time on road. This ensures that the officers can better focus on their actual job rather than worrying about researching Technology issues for which they might not be properly qualified or trained in the first place. You have spent thousands of dollars on the training of your officers for Law Enforcement and Public Safety; not Anti-Virus Management and Network Security.

Zaphyr Technologies also has cordial relationship with some CAD vendors in NJ which ensures that in case your mission-critical applications have a problem; Zaphyr can work as a Team with your CAD vendors to resolve the issues as quickly and as efficiently as possible.

Zaphyr Technologies is already providing IT services to some departments in NJ, i.e. FortLee PD, North Caldwell PD, Rockaway Boro PD, etc. We understand your technology needs as a Police Department and have built strategies and plans that ensure successful continuity of your operations.

Our Premier Partnership with Microsoft ensures that your department gets the IT services that are "Best-Practice" certified by Microsoft. This certification can ensure that your Network is always Secure and Operational. In case of an unforseen network issue, the service ticket can also be escalated to involve Microsoft's Level-3 Engineers to help resolve the issue and get your department up-and-running again. Now that is attention even money can't buy.

Our relationship as an HP Authorized Reseller/Business Development Partner ensures that you get the Best prices for your equipment ranging from PC, Desktops, Laptops, Servers, Storage, SAN, NAS, Switches, etc.

Zaphyr Technologies is LOCAL to Morris County and NJ and is a registered member of Morris County Chamber of Commerce and has Excellent standing among its peers. You can rest assure that you are teaming up with a locally-operated reputable company to take care of your IT needs.