Support Plan Pricing
|
| PLAN NAME |
Hours |
Rate/Hr. |
| PLATINUM PLAN |
|
|
| First Block Of Hours |
100 |
$90.00 |
| Additional Block Of Hours |
20 |
$90.00 |
| GOLD PLAN |
|
|
| First Block Of Hours |
50 |
$100.00 |
| Additional Block Of Hours |
20 |
$100.00 |
| SILVER PLAN |
|
|
| First Block Of Hours |
25 |
$120.00 |
| Additional Block Of Hours |
20 |
$150.00 |
| BRONZE PLAN |
|
|
| First Block Of Hours |
10 |
$150.00 |
| Additional Block Of Hours |
20 |
$150.00 |
|
How do Support Plans work?
|
- You purchase a Block of "Support Hours" in advance as a retainer
- Every time you need help with your IT envionrment, one of our Techs/Engineers will visit you on-site and help resolve the issue. Please be aware that per site visit is billed at a minimum of TWO hours (inclusive of one hour travel time)
- The hours spent on-site by a Zaphyr Tech/Engineer/Director will be deducted from your retainer "Block"
- Emergency Response and After-Hour work is billed (deducted from retainer) at time-and-half. (1.5 hrs for every 1 "Emergency/After-Hour" hour)
- Once you have used up your "First Block" of hours you can purchase "Additional Blocks" at their respective Rates.
- Phone Support will be billed at 15-minute interval
- Every quarter we'll schedule a visit for a Site Health Check. This is to validate that all hardware is in good shape and there are no tell-tale signs of wear/tear. This also acts as preventative maintenance. The Servers, Network equipment and desktops/laptops are checked for Anti-Virus and Spyware updates. A minimum of a 4-hour block is used.
- Regular Hours: 9:00AM to 6:00PM (0900Hrs - 1800Hrs)
- After Hours: 6:00PM to 10:00PM (1800Hrs - 2200Hrs)
- Standard Response: Four Hours (e.g. Call-ticket opened at 1200 hrs; Tech response before 1600 hrs)
- Emergency Response: One Hour (e.g. Call-ticket opened at 12 hrs; Tech response before 1300 Hrs)
|
